Service Manager - Care

Bury St Edmunds, United Kingdom

Service Manager - Learning Disabilities - Bury St. Edmunds, Suffolk

Hours: Full-Time, 37.5 hours/week (Mon-Fri, 9 am-5 pm standard, with minimal weekend cover as needed)

Benefits: Generous employee benefits package, fully supported professional development, supportive peer network

Are you an experienced, values-driven social care leader looking for a role where your expertise truly changes lives?

We are seeking an ambitious and compassionate Service Manager to lead two vibrant residential services in Bury St. Edmunds, supporting people with a learning disability to live independent, fulfilling lives.

Supported directly by a 30-hour Assistant Manager and co-located with a collaborative team of fellow Service Managers, you'll have the resources, structure, and backing you need to excel.

• Work-Life Balance: Primary standard hours are Monday to Friday, 9:00 AM - 5:00 PM.
  
• Strong On-Site Support: Built-in 30-hour Assistant Manager plus peer managers working alongside you from the on-site registered office.
  
• Career Growth: Fully funded support toward your Level 5 Diploma in Leadership and Management for Adult Care (if not already held).
  
• Competitive Rewards: £37,259 pro rata, generous pension scheme, employee discounts, and ongoing leadership training programmes.
  

As the Service Manager, you will shape and deliver high-quality, person-centred support

Key Responsibilities:

• Team Leadership: Manage, mentor, and inspire a dedicated support team to cultivate a positive, high-performing workplace culture.
  
• CQC Compliance & Excellence: Maintain full CQC compliance, drive continuous quality improvement, and champion safety and standards.
  
• Operational Management: Oversee service budgets, staff rotas, and daily operations.
  
• Partnership Building: Develop strong, trusting relationships with families, local commissioners, health professionals, and partner agencies.
  

• Proven Leadership: Experience managing or supervising teams within health and social care (learning disability experience strongly preferred).
  
• Regulatory Knowledge: Sound working knowledge of CQC fundamental standards, safeguarding, and person-centred care practices.
  
• Qualifications: Level 5 Diploma in Leadership and Management for Adult Care (or a commitment to achieve it with our full support).
  
• Values-Led Mindset: Exceptional communication skills, practical problem-solving ability, and a genuine passion for advocating for the rights of people with learning disabilities.