Service Manager - Automotive Operations (£50k Basic + OTE Bonus)

Are you an experienced Service Manager, Workshop Controller, or Master Technician looking to take charge of a high-volume main dealer aftersales operation with full manufacturer backing?

We are seeking an ambitious, results-driven Service Manager to lead our busy automotive aftersales department at our established franchised dealership in Chippenham.

Leading an established, double-figure team of skilled Vehicle Technicians, Mechanics, and Service Advisors, you will oversee daily workshop productivity, optimize vehicle maintenance workflows, drive customer retention, and maximize departmental profitability. If you are a strong leader with proven workshop management expertise and a passion for hitting KPI targets, this is an outstanding automotive management career opportunity.

What's in It for You?

• Competitive Salary Package: £50,000 basic salary plus a lucrative, target-based performance bonus scheme.
• Work Schedule: Monday to Friday, 08:00 - 18:00.
• High-Capacity Operations: Oversee a modern, fully equipped dealership workshop backed by a dedicated, double-figure aftersales team.
• Brand Backing: Complete manufacturer support, accredited automotive training, and access to advanced dealer diagnostic systems.
• Professional Environment: A structured main dealership setup with clear operational guidelines and growth support.

Who We Are

Located in Chippenham, we are a leading franchised motor group representing major global automotive brands. We specialize in high-standard vehicle servicing, warranty repairs, MOT testing, and customer care. Our facility is equipped with state-of-the-art diagnostic equipment and specialized tooling, offering a modern environment built for high-level aftersales management.

Your Day-to-Day

As our Aftersales Service Manager, you will:

• Workshop Leadership: Direct, mentor, and motivate a double-figure team of Car Mechanics, Diagnostic Technicians, and Service Advisors to ensure maximum workshop efficiency.
• Customer Satisfaction (CSI): Champion exceptional customer service standards, managing customer retention and ensuring all warranty claims and repairs meet strict manufacturer compliance.
• Operational Profitability: Track and optimize daily labour rates, unit productivity, hours sold, and departmental KPIs to exceed financial targets.
• Quality & Compliance: Maintain rigorous quality control inspections, health and safety protocols, and adherence to DVSA MOT standards and automotive legislation.
• Team Development: Deliver ongoing staff coaching, performance reviews, and continuous professional development to build a top-tier aftersales team.

What You Bring to the Table

• Industry Experience: Proven background as a Service Manager, Aftersales Manager, or a senior Workshop Controller / Master Tech ready for a natural step up into full dealership management.
• Technical Expertise: Solid grounding in vehicle diagnostics, mechanical repair standards, warranty procedures, and dealer management systems (DMS). City & Guilds Part 3 / NVQ Level 3 in Vehicle Maintenance & Repair (or equivalent experience) is required.
• Core Competencies: Outstanding people management, strategic planning, decision-making, and communication skills.
• IT Skills: Proficient with automotive estimating software, spreadsheets, and computerized workshop management systems.
• Licensing: Full, clean UK driving licence.

Location & Commute

Our Chippenham main dealership is conveniently situated for an easy daily commute from Bath, Swindon, Trowbridge, Calne, Corsham, Melksham, Devizes, and the surrounding Wiltshire area.

Ready to lead a top-tier franchised aftersales operation?

Click Apply to submit your CV. We review all applications and respond within 48 hours.