Service Management - IT Change Manager

Service Management - IT Change Manager page is loaded Service Management - IT Change Manager Apply remote type Hybrid Remote locations Weybridge, Addlestone, United Kingdom time type Full time posted on Posted 3 Days Ago job requisition id JR21468 CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description The IT Change Manager will join the I&T Service Management function, will own the newly created Technical Change Management (Operating Model) process & will have the accountability for the day-to-day execution of Technical Change Management disciplines across the I&T technology landscape.

The Technical Change Manager will own and manage the end-to-end Change Lifecyle, Forward Schedule of Change, Change Planning and Change Decisions. The individual will support projects while deploying new Infrastructure or modifying IT and Business Services already in place to ensure the correct Change Management disciplines are followed. The individual will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable Technical Change process automation is in place and that there is a collaborative and effective approach to Service Management.

The Technical Change Manager will be accountable for reviewing, updating and then owning all documentation related to Change Standards, Policies and Processes and will ensure that communication and training is undertaken across Brambles and its Suppliers and 3rd Parties where future changes to Change Standards, Processes and Policies are required.

The Technical Change Manager will be responsible for ensuring that all requirements for IT Change Management reporting, data and information are understood across all workflows and processes that integrate with IT Change Management (Incident, Problem, Configuration, Release etc.).

The Technical Change Manager will be responsible for supporting the leadership and direction of the newly created IT Service Management function & to deputize for the Service Management Lead. This role takes ownership for the overall strategy, management and control of the Change Advisory Board and is therefore a key operational role in the technology organization. The Technical Change Manager will develop processes to ensure all Changes are actively progressed and maintained by relevant Owners across all Platforms, Suppliers and Locations etc. As such, the role requires the ability to operate effectively under pressure and to demanding deadlines. Key Responsibilities May Include:

• Own and manage the end-to-end Technical Change Management lifecycle, including planning, scheduling, and decision-making across the I&T landscape.
• Lead the Change Advisory Board (CAB), ensuring all infrastructure changes are assessed for risk, impact, and readiness before approval.
• Develop, maintain, and communicate Change Management policies, standards, and documentation across internal teams, suppliers, and third parties.
• Drive process adoption and continuous improvement by aligning Change Management with incident, problem, configuration, and release workflows.
• Ensure robust reporting and data quality across all change-related activities, enabling visibility of trends, compliance, and performance metrics.
• Collaborate with platform, product, and service teams to embed automation and efficiency into the change process and support our strategic goals.
• Support the leadership of the Service Management function and deputise for the Service Management Lead when required.
• Promote a culture of service excellence and risk awareness by mentoring stakeholders, facilitating audits, and leading post-incident process reviews.

• Provide Technical Change Management process direction by setting clear objectives and priorities across the organisation to support a culture of service excellence.
• Supports the implementation of the strategic ITSM function, with a focus on IT Change Management, ensuring full process adoption to realise maximum benefit.
• Will advise, provide guidance and direction of SLA's to support the operational objectives of existing and new service delivery.
• Own Technical Change Management Process Improvement protocols (where necessary) post-major incidents and ensure process uplift where appropriate.
• Implement agreed strategic quality assurance standards into the Technical Change Management process and ensure that appropriate reporting of metrics and trends are in place within the IT Change Management process sphere of influence.
• Track compliance to Technical Change Management policies and procedures and resolve / escalate any compliance issues.
• Facilitates Technical Change Management process audits and chairs the Change Advisory Board.
• Run and Manage Major Incident scenarios on behalf of the Service Delivery Team where necessary.
• Reviews and approves all IT infrastructure changes to ensure all impacts are thoroughly assessed and risk to service are properly addressed.
• Mentors the organization on Service Management services, concepts, policies and procedures.
• Promote a strong customer-first culture that extends across all service delivery teams, including service performance metrics and support and drive CSI.
• Work collaboratively across platform teams and the various platform and product owners to identify the best areas for continuous improvement.
• Develop, motivate and retain a competent and professional (virtual) team in line with the Company's HR procedures.
• Meet the governance, policy and process requirements e.g., Business and financial planning, procurement, internal audit, people and policies.
• Where relevant, ensure that there is an effective organisational structure in place which enables delivery of ITSM objectives and champions the strategic importance of people, talent management and development issues, building a strong culture of continuous learning and knowledge sharing between specialists and generalists.
• Develop and execute an effective risk framework for the area of responsibility.
• Be involved in regular operational reviews in liaison with Governance and wider stakeholders as required.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience.
• ITIL v.3 or v.4 (Change Management) Specialist Qualification.
• SIAM knowledge desirable.

Experience

• Significant previous experience within an IT focused role.
• 10+ years' experience managing or influencing technical staff and projects. Significant knowledge and practical application of Change Management Tools and Processes.
• Proven success in improving the customer experience.
• Experience working within a matrix structure.

Remote Type Hybrid Remote Skills to succeed in the role Communications Strategy, IT Governance, IT Service Management (ITSM), Project Delivery, Stakeholder Management, Technical Change Management, Vendor Management, Vendor Performance Management We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .

About Us CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability . click apply for full job details