Service Life Cycle Manager

Service Life Cycle Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team.

As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage a small team

We are looking for:

• Proven experience with creating and managing IT Service Catalogues
• Experience with Service Delivery policy and governance ownership
• Experience with ITSM tools - Ivanti or similar
• Strong leadership and collaboration skills, as well as excellent stakeholder management skills

It would be a bonus if you had:

• Knowledge of SIAM tools
• Experience designing business continuity and disaster recovery plans

If this sounds of interest, please apply today!