Service Lead

About the Role

The Lead Service Engineer at Fabrum will be a key player in the development of our service function, ensuring it provides a scalable, profitable, and customer-focused revenue stream. This is a hands-on leadership role where you will be responsible for driving processes and systems, while also providing technical support and service to customers and your team. You will have the opportunity to:

• Drive the development of our service function both commercially and technically.
• Provide technical expertise and resolve complex technical issues.
• Enable efficient planning, scheduling, and logistics.
• Work closely with product development and sales teams, providing feedback and seeking out new revenue opportunities.
• Lead and mentor a small team of engineers and technicians, fostering a culture of safety and continuous improvement.
• Develop and implement a range of systems and processes from asset management to ticketing.

About You

You are a skilled and experienced professional with a strong commercial mindset, able to lead a team and build strong relationships with customers and stakeholders. You have a logical and methodical approach to problem-solving and can operate effectively under pressure.

• Commercial exposure to developing or running a service function.
• Proven ability to coordinate various parts of a function to achieve a common goal.
• Experience in defining requirements for and implementing new processes and data systems.
• Demonstrated ability to plan and execute field activities efficiently to meet project deadlines.
• Strong commitment to health and safety protocols and regulatory compliance.

Exposure a Benefit

• Experience with cryogenic systems or industrial gas processing.
• Knowledge of systems like asset management databases and service ticketing platforms.

RECRUITMENT

The recruitment process will include a phone interview followed by a video or in-person interview with the hiring manager. If you need any accommodations so that you can perform at your best during the interview process please don't hesitate to let us know.

There's a lot of research which shows that some groups of people are less likely to apply for a role unless they are confident they meet 100% of the requirements. Fabrum is a growing company with a need for diversity of thought and experience.

We want talented people who see the future as we do and that's much more important than ticking every box. Join our growing company and realise your potential to make a real impact. We're searching for passionate individuals eager to contribute their skills and experience. Apply today!