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Service Experience Advisor
Posted 11 days 22 hours ago by jobs.jerseyeveningpost.com-job boards
£60,000 - £80,000 Annual
Permanent
Not Specified
Other
Not Specified, United Kingdom
Job Description
Responsibilities 
- To make customer bookings and plan customer arrival times (where possible) following the QMA Process 09.05PD
- To establish customers onward travel arrangements and offer Service Loan Car facility or courtesy transport following the QMA Process 09.11PD and 09.12PD
- Greet all customers at Reception promptly and confirm on customers service and repair requirement including:
- Carry out road tests and physical inspections where necessary.
- Deal with customers in a courteous, efficient and considerate manner.
- Complete Repair Orders and inform customers of approximate prices, delivery times and method of payment.
- Carry out condition check of car and record any damage or issues on the Repair Order.
- Monitor progress in workshops to ensure promised delivery times.
- Using the workshop tracking system to ensure deadlines are met and customers are kept informed of progress
jobs.jerseyeveningpost.com-job boards
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