Service Engineer & Technical Trainer

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• 1. 80%
  Service & Repair of MSA equipment & Customer Training

  Carry out Repairs, Maintenance and Service of MSA Products (PG01 - PG50) private and industrial sector as per MSA instruction. This may be in-house or field-based across the UK.

  Prepare & conduct Service Trainings to internal & external customers as per MSA instruction. This may be in-house or field-based across the UK.

  Plan workload efficiently, minimizing travel/driving time.

  Support all Service Regions of Europe.

  Provide outstanding Customer Service at all times.

  Attend MSA Service Training courses upon requirement (UK & Europe)

  Liaise with Sales & Customer Service to effectively promote the MSA product & brand.

• 2. 10%
  Administration

  Provide service documentation to customers according to service agreements or purchase orders.

  Provide full, detailed service activity reports to customers upon completion of works.

  Complete all required Service-related administration & reports as required.

  Providing information to the Service Administrator or the Service Manager to assist in the preparation quotations for customers regarding service jobs.

  Respond to all oral / written correspondence in a timely manner. This includes internal & external customer enquiries.

  Inform Service Administrator / Supervisor / Manager of any business-relevant updates / amendments in relation to customer records.

• 3. 10%
  Fulfillment of operational requirements

  Ensure service equipment, instruments and tooling is in a good technical condition.

  Assume responsibility for allocated stock of materials / goods. Any discrepancies to be reported promptly to Service Administrator.

  Assist with Project Work where business needs

  Cooperation in projects to improve service processes.

  Defining spare parts needed/required and forwarding the request to the Service Administrator.

  By fulfilling the required service documentation

  By following all procedures required by MSA regarding the service process

  By preparing any reports on the request of a supervisor.

  Other activities as assigned by a supervisor

Qualifications

• High Level Requirements of Position:

• Experience (required):

  Technical Experience - min 2 years technical/mechanical experience

  English fluent

  MS Office Word and Excel advance

  Experience in Service/Repair activities

  Self-motivation & Focus is a must

  Technical Training Experience

• Experience (preferred):

  SCBA, FABA, PG08 & FP Products

  Use of Service Tools as CRM and SAP

• Education (required):

  Technical High School or Degree or equivalent from business experience

• Education (preferred):

  Technician or BSC, just graduated, e.g. mechatronic or electronical engineer

• Travel:

  80%

• Budgetary Responsibility:

  None