Service Engineer

Vacancy Qualification Summary (Using the Script) Motivation

• Current engineer leaving next week - this is a live, active vacancy.

• The business needs to replace quickly, but not willing to rush the process.

• There are already a couple of first-stage interviews lined up next week.

• Other agencies involved, but they are open to reviewing better candidates.

Duties & Requirements

• Core focus: Field Service Engineer working on air compressors and rotating equipment.

• Experience desired:

  • Ideally from another manufacturer (e.g. Atlas Copco, Ingersoll Rand).

  • Alternatively, experienced technicians from pumps, motors, or vacuum systems backgrounds.

• Level of candidate: Flexible - junior through senior depending on compressor experience.

• Top 3 must-haves:

  1. Experience in air compressors or related rotating equipment.

  2. Field service experience.

  3. Based in or near the M62 corridor.

• Progression: Potential to move into a Senior Service Technician position for highly experienced candidates who can handle technical support responsibilities.

Location & Travel

• Based out of Huddersfield HQ.

• Coverage area: M62 Corridor - primarily Yorkshire, Manchester, and Lincolnshire, occasionally extending to Blackpool.

• Company has engineers covering South Wales and South England, so this role focuses on the North/Midlands region.

Package & Benefits

• Salary: £35,000 - £40,000 basic (flexible depending on experience).

  • Up to £45,000 possible for a senior hire with compressor expertise.

• Overtime: Time and a half outside of 8:00-16:30 hours.

  • Typical earnings up to £40-45k OTE with overtime and bonuses.

• On-call rota: 1 week in every 6-7.

  • Paid retainer, with double time for callouts.

  • Sundays and bank holidays paid double; day in lieu given if on call.

• Benefits:

  • Company van, phone, and credit card for expenses.

  • Driving bonus: up to £250 per quarter based on driving score (approx. £1,000 per year).

  • Incentive scheme: engineers can earn commission (approx. £3-4k per year) for upselling new equipment or repair work.

Terms & Commercials

• Verto proposed three-tier structure:

  • 18% (2-month rebate)

  • 19% (3-month rebate)

  • 20% (4-month rebate, most popular option)

• Joe stated they usually work on 15% with other agencies but open to review if justified.

• Ollie to send terms of business including an option for 15% without free replacement and 17-19% with free replacement for comparison.

• Joe to discuss internally with his boss and respond Monday.

General Notes

• Joe has already received "quite a few CVs," though none have been ideal so far.

• Positive reaction to Ollie's understanding of market and flexibility.

• Good rapport established - agreed to follow up early next week.

Summary

Verto's Ollie successfully qualified a live Field Service Engineer vacancy in the Huddersfield area. The client is actively replacing a departing engineer and needs someone with compressor or rotating equipment experience. Package offers strong earning potential through overtime and bonuses.
Verto will send terms of business and aim to supply suitable candidates early next week.

To Do / Next Actions

1. Ollie to send over terms of business today with 15% and 17-19% options.

2. Joe to review terms with his boss and confirm preferred option by Monday.

3. Ollie to begin shortlisting and preparing suitable candidate CVs for submission post-approval.

4. Follow up call to be scheduled Monday afternoon to confirm go-ahead.

5. Track in CRM as Active Role - Field Service Engineer (Huddersfield).