Service Desk Team Leader

Overview

Based on-site within London Borough of Newham

To lead the onsite team in delivering a consistently excellent and familiar service to our client, in line with the business strategy. To be a motivational leader, where decisions are based on individual, team, client and business awareness. Excellent people skills that facilitate a happy team continuously seeking development, to provide an excellent service resulting in a high level of client satisfaction.

Objectives

• Designing and implementing development strategies for all roles within the onsite team, to create a more knowledgeable, stronger, and more versatile team.
• Responsible for implementing strategy, delivering standardisation and consistency to all areas of the team for streamlined, valued and effective support to clients.
• Analyse, report on and take appropriate action on the performance of the team to continuously improve the service provided.
• Be a constant, visible, and approachable member of the client's service management team, driving a positive and inspirational attitude.
• Communicate regularly and effectively on all matters relating to the client's requirements, to create strong relationships with clients and colleagues.
• Management of the team and its activities, ensuring they are adequately equipped to deliver the support service.

Personal Specification

• Minimum experience of 2 years managing a team
• Friendly, approachable, empathetic and sincere with excellent communication skills
• Technical knowledge and experience of IT and IT support, its processes and procedures