Service Desk Scheduling Lead - Drive Customer Excellence

Mitie Group in Manchester (Wythenshawe) seeks a proactive Scheduling Manager to lead and develop the Scheduling team, ensuring service compliance and outstanding customer experiences.

You will coach the team, manage SLA/KPI performance, and drive continuous improvement while collaborating with stakeholders and leveraging CAFM systems like Maximo. This role offers career progression within a market-leading organisation and a supportive environment.