Service Desk Engineer EHT Nights 278536

Salary: Up to £26,525 plus £1500 shift allowance

We have a Night Shift (7pm-7am, 4 on 4 off shift pattern, including weekends and bank holidays)

Must Be eligible for SC (Must have lived in the UK for the past 5 years)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. These are passionate, high-performing people who thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team member who continues to add drive, passion, and skills as we grow.

If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

The role and what you'll be doing daily:

Littlefish is recruiting a 247 Service Desk Engineer to join the Service Desk Team. This is a home-based role on a 4 on 4 off shift pattern. You will be expected to attend the office once a month for team meetings and complete your first 6 weeks of training in the office.

Daily responsibilities include:

Providing effective technical support to Littlefish's contract customers, resolving issues related to desktops, laptops, printers, applications, and performing network/server troubleshooting and administration. You will communicate effectively with customers and manage technical queries in line with Littlefish standards and SLAs.

What we are looking for in a candidate:

• Experience in a 1st and 2nd line IT service desk or similar technical role
• Experience using ITSM case management software
• Experience with remote support tools for diagnostics and troubleshooting
• Knowledge of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks
• Familiarity with MS Office Suite, Anti-Virus, Print, Mobile, and Laptop/PC Hardware

What we offer:

• Referral Bonus: Earn £1000 for referring a friend
• Learning Opportunities: Access to LinkedIn Learning with over 16,000 tutorials
• Healthcare Cash Plan: Includes online GP, counselling, and cashback services
• Casual Dress: Come as you are
• Pension Scheme: Plan for your future
• Social Events: From outings to celebrations
• Annual Leave: 25 days plus public holidays, with purchase and sale options

Our Values:

We value high performance, passion, and a can-do attitude. We aim to create a diverse and inclusive community where everyone can be themselves. We encourage applications from all backgrounds and support candidates through our ED&I process.