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Service Desk Engineer
Posted 3 days 10 hours ago by Xact Placements Limited
£25,000 - £30,000 Annual
Permanent
Full Time
Other
Warwickshire, Coventry, United Kingdom, CV6 7DZ
Job Description
Service Desk Engineer Coventry £25,000-£30,000 
You'll be the first point of contact for users, resolving IT issues, logging requests, and delivering a high standard of support that keeps day-to-day operations running smoothly. You'll work in a collaborative, fast-paced environment with exposure to a broad range of technologies and a clear progression route.
Main Duties of the Role- Providing 1st/2nd line IT support to users across the UK
- Troubleshooting issues across Windows, Microsoft 365, networking, and hardware
- Escalating more complex issues to senior engineers when required
- Contributing to consistently high service and user satisfaction levels
- 2 years'+ experience in an IT role
- Strong understanding of Windows desktop environments and Microsoft 365
- A confident communicator who enjoys problem-solving and learning new technologies
Full UK driving licence
