Service Desk Engineer

Service Desk Engineer - Public Sector

Hybrid (Central London - 2/3 days on site) £37,000-£43,000) Permanent

Harvey Nash have partnered with a leading public sector organisation to recruit a Service Desk Engineer to join their London-based IT team.

This role is a blend of traditional service desk and hands on, deskside support - providing a high level of technical assistance to end users, including senior leadership and VIP stakeholders. You'll take ownership of incidents through to resolution, contribute to documentation and process improvement, and support ongoing technology upgrades across the environment.

You'll be joining a supportive and collaborative IT function working across multiple sites, with direct exposure to modern tooling and infrastructure as the organisation continues to modernise its environment.

Experience of Interest:

• Background in service desk or second line support roles with strong troubleshooting skills
• Knowledge of Windows 10/11, Microsoft 365, and end user computing (EUC) technologies
• Experience supporting hardware, VPN, MFA, Teams Phones, and mobile devices (Android/iOS)
• Confident engaging with C suite and senior stakeholders, providing a polished and proactive service
• Familiarity with ITIL, ticketing systems (ServiceNow/Ivanti/Zendesk all of interest), and server technologies (Windows Server 2016/2019) advantageous

What's in it for you:

• 30 days annual leave + buy/sell options
• 21.6% employer pension contribution
• Private medical insurance and wellbeing initiatives
• Hybrid working (2-3 days on a rota)
• Funded training and professional development (Training platform, certifications, and more)
• Cycle to work and season ticket loan schemes

This is an excellent opportunity to join a forward thinking public sector body that's investing in new technology, modernising its estate, and values its people as much as its purpose.

Interested? Send your CV to