Service Desk Engineer

Role:Service Desk Engineer

Length: 6 Weeks

Location: London - onsite

Rates: £200 per day (Inside IR35)

• Provide 2nd / 3rdline support in troubleshooting technical issues reported to Service Desk
• Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
• Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
• Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle

Essential Skills

• 4 Years + experience working within a Service Desk or Helpdesk environment.
• Technical knowledge of Microsoft O365 technologies including Entra ID.
• Technical knowledge of Microsoft Azure and Intune.
• Previous experience working with audio and video conferencing tools such as Zoom and MS Teams.
• VIP support experience would be advantageous.
• Excellent communication and customer service skills
• Ability to efficiently manage workload and escalate calls when required.
• ITIL skills are advantageous.