Service Desk Coordinator - SLA & KPI Driven Support

United Infrastructure Connected is seeking a Helpdesk Coordinator to manage incoming service requests, coordinate work orders and support delivery teams to meet SLAs and KPIs. The role requires strong organisational and communication skills to log tasks accurately and progress them through the appropriate channels.

You will work with operational delivery teams to ensure efficient service delivery and maintain high standards of customer service, with awareness of policy, procedures and health and