Service Desk Controller

Service Coordinator

Location: South West Depot Salary: Up to £38,000 Hours: Full-Time, Permanent

Reports to: Rental Service Manager

Your Role

As a Service Coordinator, you'll ensure our rental fleet runs smoothly. You'll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers - keeping operations efficient and reliable.

Key Responsibilities

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  Manage breakdowns and technical helpdesk queries
  
  

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  Diagnose and resolve faults remotely where possible
  
  

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  Coordinate engineer schedules and preventative maintenance
  
  

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  Monitor service activity and highlight recurring issues
  
  

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  Maintain accurate service records and reports
  
  

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  Liaise with parts and depot teams to ensure smooth operations
  
  

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  Arrange service visits and maintain clear communication with customers
  
  

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  Support Field Service Engineers on a daily basis
  
  

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  Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards
  
  

What We're Looking For

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  Electrical or mechanical background
  
  

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  Experience in service coordination or supervising engineers
  
  

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  Knowledge of generators or similar plant equipment
  
  

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  Strong organisational and problem-solving skills
  
  

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  Excellent communication skills and customer-focused attitude
  
  

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  IT competent
  
  

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  Forklift licence (preferred)
  
  

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  Experience in plant hire or ISO-certified environments
  
  

Benefits

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  Salary up to £38,000
  
  

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  EOT Bonus Scheme - share in the company's success
  
  

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  Training, upskilling, and career progression
  
  

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  Holiday Buy & Sell Scheme
  
  

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  Pension scheme
  
  

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  Private medical scheme (max £100 excess)
  
  

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  Life assurance
  
  

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  23 days holiday (plus bank holidays), increasing up to 28 days