Service Desk Associate

Service Desk Associate
6 Month contract initially
Based: Onsite in Crawley
Rate: £150 - £170 p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Desk Associate to join the team.
The role requires Handling service desk requests - Answering calls, emails, and ticket submissions. Resetting passwords - Helping employees regain access to systems. Basic troubleshooting - Fixing minor software issues and hardware glitches. Configuration challenges - Assisting with simple setup problems.

Key Responsibilities:
? Respond to user inquiries via phone, email, chat, or ticketing systems.
? Act as the initial point of contact for IT issues, logging and tracking incidents.
? Diagnose and resolve common IT problems, escalating complex issues to higher levels.
? Possess a solid understanding of IT infrastructure
? Be proficient in using IT service management (ITSM) tools and ticketing systems.
? Accurately document all incidents, solutions, and actions taken.
? Identify trends and patterns in user issues to proactively address potential problems.
? Contribute to the development and maintenance of knowledge base articles.

Key Skills & Experience:
? Good Communication skills both Verbal and Written
? Technical Proficiency L1.5
? Positive attitude towards work
? Multitasking skills
? Effective Listening skills
? Problem solving and analytical skills

Desirable skills/knowledge/experience:
? Familiarity with CRM tools
? Ability to Improvise: Being able to think on your feet and adapt to unexpected situations is important.

Please note:
* 24X7 shift (Any 8 hours)
* Candidates should be willing to work in a 24*7 environment with rotational shifts and rotational day offs.

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.