Service Desk Analyst

IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Line Support Analyst

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend

Location: East Kilbride, Scotland - 100% onsite

The ideal candidate will hold or be eligible for SC clearance and have a proven background in Service Desk operations, with the following skills and experience:

• Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment.
• Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets.
• Expertise in incident triage and resolution.
• Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
• Familiarity with ITIL Foundation, AGILE, and DevOps frameworks, as well as enterprise-level reporting tools, would be highly beneficial.

To apply, please submit your latest CV for review.