Service Designer

Job Title: Service Designer

• Duration: 3-Month Rolling Contract
• Location: Remote
• IR35 Status: Inside IR35

We are looking for an experienced Service Designer to join a project focused on fraud-related services within the public sector. You will play a key role in designing and improving end-to-end services that meet user needs and align with government standards.

Key Responsibilities:

• Design and deliver user-centred services that address fraud prevention and detection.
• Collaborate with multidisciplinary teams including product managers, developers, and policy experts.
• Conduct research and analysis to understand user needs and pain points.
• Create service blueprints, journey maps, and prototypes to communicate design solutions.
• Ensure services are accessible, inclusive, and meet government service standards.

Essential Skills & Experience:

• Proven experience as a Service Designer on Central Government projects.
• Strong understanding of user-centred design principles and agile methodologies.
• Ability to work collaboratively in a remote environment.
• Excellent communication and stakeholder engagement skills.