Service Designer

Permanent Service Designer

Knowledge/Experience

You will need:

• Ability to design complexity out of services
• Significant experience designing digital products and/or services and planning service design project engagements
• Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers
• Solid understanding of user research methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings
• Ability to analyse and visualise user journeys and service flows
• Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions
• Work collaboratively with multidisciplinary teams
• Ability to work quickly in an agile environment
• Have a design related degree, or relevant industry experience
• Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings
• Basic understanding of HTML and CSS
• Experience of introducing positive change into working practices, teams or organisations
• Leadership and excellent communication skills; clear ability to collaborate and build useful relationships

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting