Service Designer - SC Cleared

Service Designer - SC Cleared

whitehall Resources currently require an experienced Service Designer to work with a key client

*Please note candidates must work via FCSA Umbrella companies*

Job Description:
. lead the service design of end-to-end services that meet user needs and deliver policy intent
. lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
. map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
. collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
. design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
. map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
. develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
. facilitate workshops and co-creation sessions with stakeholders and users
. align service design with organisational goals, technical constraints, and delivery capabilities
. advocate for user-centred and inclusive design practices across the organisation
. support the development of service strategies and roadmaps for transformation
. track pain points outside of scope of current delivery for future consideration
. mentor and guide less senior service designers and contribute to the wider design community
. ensure services are designed for scalability, sustainability, and continuous improvement

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.