Service Designer - Public Sector - Inside IR35

Location:

• Workstream 1: Leeds or London (Stratford) - 2 days per week on-site, remainder remote
• Workstream 2: Manchester - 1 day per week on-site, remainder remote

Contract: Initial 6-month contract (extensions likely)
Day Rate: £500-£550/day (Inside IR35)
Start Date: January

A leading digital consultancy is seeking experienced Service Designers to support the delivery of user-centred digital services across a range of high-profile public sector programmes. These roles offer the opportunity to work on complex, large-scale services, collaborating within multidisciplinary Agile teams to improve outcomes for users and organisations alike.

Key Responsibilities

• Plan, prepare, and deliver service design activities across all phases of the service life cycle
• Lead teams to analyse end-to-end services and build deep empathy with service users
• Identify and apply appropriate service design methods, including service mapping, blueprinting, and taxonomy development
• Produce clear, high-quality service maps and blueprints to inform delivery and decision-making
• Provide strategic service design input and contribute to a collaborative community of practice

Skills & Experience

• Proven experience working as a Service Designer within UK public sector or large, complex organisations
• Strong understanding of user-centred design principles and GDS standards
• Demonstrable experience producing service blueprints, journey maps, and supporting design artefacts
• Excellent stakeholder engagement, facilitation, and communication skills
• Experience working within Agile, multidisciplinary delivery teams

If you're an experienced Service Designer available for a January start and keen to work on impactful public sector programmes, we'd be delighted to hear from you.