Service Delivery Resource Manager

Service Delivery & Resource Manager - Utilities / Electricity Distribution Jersey Overview

We are seeking an experienced operational leader to join our Energy Division as a Service Delivery & Resource Manager, leading workforce planning and operational resource coordination across our electricity distribution and utility services network.

This is a key leadership opportunity within a critical infrastructure environment, responsible for ensuring the effective deployment of operational teams supporting construction, metering, maintenance, network operations and customer service delivery across Jersey's electricity distribution network.

You will play a central role in supporting the delivery of essential utility services across a network that includes substations, distribution infrastructure, underground cable systems and more than 55,000 service and metering points.

We are looking for a highly organised and commercially aware manager with strong experience in utilities operations, field workforce planning, operational service delivery or infrastructure resource management.

What You'll Be Responsible For

• Leading the Service Delivery Resource team to ensure efficient workforce planning and operational scheduling
• Managing resource allocation across construction, metering, maintenance and operational delivery teams
• Supporting electricity distribution and utility operations through effective deployment of field-based personnel
• Forecasting workforce demand and supporting long-term operational planning
• Driving performance improvements through KPI analysis, reporting and process optimisation
• Collaborating with Construction, Planning, Metering and Network Operations teams to support business priorities
• Leading team performance, development, training and continuous improvement initiatives
• Ensuring compliance with HS&E standards, utility regulations and operational procedures
• Supporting operational excellence and high levels of customer service across all service delivery activities

What We're Looking For

We welcome applications from candidates with experience in:

• Utilities operations
• Electricity distribution
• Energy infrastructure
• Operational resource planning
• Workforce scheduling
• Field service operations
• Infrastructure delivery
• Network operations
• Construction operations
• Engineering service delivery
• You will ideally have:
• Experience managing operational or field-based teams within utilities, infrastructure, engineering or energy sectors
• Strong leadership and workforce planning capability
• Excellent organisational and stakeholder management skills
• Experience coordinating resources across multiple operational projects
• Strong analytical and problem-solving ability
• Knowledge of utility operations, electrical distribution or infrastructure delivery environments
• IOSH Managing Safely or similar HS&E training
• PRINCE2 or project management training (desirable)
• Utility operational authorisations (desirable)

Why Join?

This is an opportunity to take on a visible leadership role within a highly respected utility business delivering critical infrastructure services across Jersey.

In return, we offer:

Competitive salary and pension package

Private medical insurance

Discounted electricity rates

EV and sustainable travel subsidies

Gym membership support

Employee wellbeing initiatives

Career development and training opportunities

Excellent work-life balance in a unique island environment