Service Delivery Resource Manager

Resource Planning & Operations Manager-Utilities / Energy

Location: Jersey (LaCollette)
Sector: Electricity Distribution Field Operations Workforce Planning

Lead the planning and performance of a critical energy network.

An opportunity has arisen for an experiencedResource Planning & Operations Managerto take ownership of workforce planning, field resource deployment, and service delivery performance across a complex electricity distribution network.

This is a high-impact leadership role supporting infrastructure that powers over 55,000 service and metering points, substations, and an extensive cable network.

Why this role stands out

Lead resource strategy within a critical infrastructure environment

Influence how field teams are deployed across construction, metering, and network operations

Drive operational efficiency, performance, and continuous improvement

Work within a technically complex and essential service environment

Benefit from a strong work-life balance in Jersey

Key Responsibilities

Lead the Service Delivery Resource function, ensuring effective planning and prioritisation across all operational activities

Manage workforce planning, scheduling, and resource allocation across field-based teams

Oversee capacity planning, utilisation, and deployment of operational staff

Lead team performance, development, and training initiatives

Collaborate with construction, planning, and metering teams to align resources with demand

Forecast future resource requirements and resolve conflicts across multiple projects

AnalyseKPIsto identify inefficiencies and drive continuous improvement

Ensure compliance with health and safety regulations, distribution safety rules, and company procedures

Support the development and improvement of operational processes and service delivery standards

Skills and Experience

Proven experience in resource planning, workforce planning, or operations management

Background in utilities, electricity distribution, infrastructure, or construction environments

Strong leadership and team management capability

Experience working with field-based or operational teams

Strong analytical and problem-solving skills with a data-driven approach

Ability to drive performance improvements and operational efficiency

Strong communication and stakeholder management skills

Degree qualified or equivalent professional experience

Desirable:

PRINCE2 or equivalent project management qualification

IOSHor relevant health and safety certification

Knowledge of electricity distribution networks or utility operations

Benefits

Competitive salary and pension

Private medical insurance

Discounted utilities

Electric vehicle and gym subsidies

Wellbeingsupport including mental health resources

Active social and sports groups

Family-friendly working environment with a strong focus on work-life balance

Apply

This role would suit an experiencedOperations Manager, Resource Planning Manager, Workforce Planning Manager, or Utilities Managerlooking to take ownership of a critical service delivery function within a complex infrastructure environment.