Service Delivery Manager ORT

Draken Europe offers exciting careers that matter.

We believe that mission success does not start with the mission itself. It begins with our people.

Draken also believes in fair reward and recognition for our employees. As such, we offer competitive salaries and a comprehensive benefits package including up to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more.

We're looking for a proactive and experienced Senior Delivery Manager to lead the day-to-day delivery of a high-profile Exercise Control (EXCON) facility. This is a hands-on, operational role embedded within a live training environment, supporting the delivery of advanced air readiness training.

What You'll Be Doing

As the Senior Delivery Manager, you will:

• Lead the planning and execution of a networked training and range control capability.
• Coordinate operational priorities and continuous improvement initiatives.
• Manage a team of technical specialists delivering live and simulated training support.
• Operate and support advanced debrief and analysis tools used in collaborative air training.
• Act as the key link between internal development teams and front-line operational delivery.
• Support surge periods, including night flying and large-scale exercises.

Key Responsibilities

• Develop long-term planning cycles for training support, maintenance, and capability upgrades.
• Manage tasking for routine and complex training events.
• Liaise with internal teams to deliver enhancements and new service offerings.
• Support capability training and identify future requirements.
• Maintain procedures to ensure efficient and compliant delivery.
• Provide input into future technology strategy and service development.
• Ensure compliance with all relevant security, IT, and operational standards.

What We're Looking For

• Eligible for Developed Vetting (DV) security clearance.
• Strong background in operational delivery, systems management, and IT infrastructure.
• Excellent problem-solving, communication, and decision-making skills.
• Comfortable in customer-facing and embedded roles.
• Ability to fulfil a reservist role if required.
• Experience working within defence or complex operational environments.
• Familiarity with air systems, communications, and training infrastructure.
• Understanding of planning, financial processes, and stakeholder engagement.

Why Join Draken Europe?

At Draken, we deliver mission-critical training and support to defence and security partners. You'll be part of a forward-thinking team, working at the heart of air training operations, with opportunities to shape the future of readiness and capability delivery.

Our employee values

Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all.

At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect.

We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications.

In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required.

Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off.

Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.