Service Delivery Manager

Service Delivery Manager - IT, M365, Cloud, ServiceNow, SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)

This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation.

The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing to 3 days a week after 3 months) and the rest of the rime you will work remotely.

The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff). As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of 3 party suppliers and vendors as well as internal teams. As Service Delivery Manager certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.

Key skills as Service Delivery Manager

• Proven commercial track record as a Service Delivery Manager in complex IT environments
• Infrastructure
• M365
• ServiceNow
• ITIL
• Team & vendor management
• SLAs, KPIs, RFI, OLAs etc
• CyberSec
• Compliance /Data protection
• SharePoint
• Cloud (Azure & AWS)

Desirable skills as Service Delivery Manager

• Certifications (ITIL, Prince2, MS etc)
• ITILv4
• Hands on technical background

This is an exceptional Service Delivery Manager opportunity with exciting projects, career progression and a great package on offer.

Key Skills: Service Delivery Manager - IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)

PLEASE READ BEFORE APPLYING

Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice) to start - location is a factor, applications without location may be rejected.

PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS

Due to high volume we cannot discuss individual applications. One of our Consultants will contact you if your application is suitable.