Service Delivery Agent - Unit4 (Agresso)/SAP ERP

To develop, manage and co-ordinate the critical activities of assigned applications life cycle management and service delivery, providing day to day support for the applications and related software, implementing and transitioning to new technical solutions, adopting best practice application operation and exploiting new technologies including 3rd Party Supplier Management.

Client Details

My client operates in the public sector

Description

Planning & Organising

• Implement countywide strategies and support the development of long term planning.
• Lead projects and reviews within a technical area of work to support and enhance service delivery.
• Plan workloads and secure resources to enable the team/s to achieve a quality service.

Policy & Compliance

• Provide technical advice and recommendations within defined policy and procedures to ensure compliance with relevant legislation, policies and industry standards.
• Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance.

People and partnerships

• May manage a team operating in a specialist area or oversee the delivery of a range of support services to a service or function.
• Liaise, communicate and build relationships with other internal departments, customers, partner organisations, agencies and/or contractors to support and represent the team/service.
• Monitor and support the performance management and development of team members to ensure that individual contributions are maximised.

Resources

• Assist with budget/resource/funding management in accordance with the organisation's policies and procedures.
• May have delegated responsibility for a budget(s).
• Analysis, Reporting & Documentation
• Assess or conduct analysis, presenting results and putting forward recommendations on managing more complex situations to support decision making.
• Analyse and make recommendations for improvement or development of existing systems, processes or policy.

Profile

• May require a specialist technical qualification or membership of an appropriate professional institution.
• Significant practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public.
• Comprehensive understanding of subject matter, legislation, principles and practices relevant to the technical area.
• May require previous management experience including staff supervision, development and organisational skills.
• Proven ability to apply project management principles and techniques to manage a range of projects through to completion.
• Proven ability to establish and maintain highly effective working relationships with a range of stakeholders.
• Comprehensive knowledge of computerised business systems.
• Proven written and oral communication with the ability to influence and work in collaboration with others.

Job Offer

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources