Service Delivery Administrator

Service Delivery Administrator - Northern Ireland Fire and Rescue Service - Belfast

Join the Northern Ireland Fire and Rescue Service in Belfast as a full time Service Delivery Administrator and support the coordination and delivery of key administrative functions within a busy operational environment.

About the role:

• £16.68 per hour
• 36.25 hours per week
• Location: Eastern Area HQ Belfast
• Up to 6 months duration, with possible extension
• Please note closing date for this vacancy is Tuesday 7th July at 4pm - however you can register your interest for other upcoming vacancies by applying today.

What you'll be doing in this role:

• Administration of internal systems, including training of staff, development of supporting documentation and associated materials in line with end users' requirements.
• Responsible for proactively managing competing diary demands, using initiative to resolve issues within agreed deadlines, producing and maintaining annual leave planners/matrix, coordinating the scheduling of meetings and events, providing note taking support, ensuring all required resources are assigned and completing and issuing the appropriate paperwork.

• Responsible for updating Officer Rota changes for leave requests, sickness periods and Training Course dates and escalating to relevant Officer if there is an impact on fire cover.

• Responsible for the day-to-day Area Command administrative duties, ensuring all tasks are efficiently and effectively carried out, including managing, maintaining and updating all relevant electronic and paper records and filing systems.

• Preparation of reports and creating presentations and other official documents in a timely manner to meet deadlines, ensuring information is presented in line with NIFRS corporate image and in an engaging format.

• Act as the central point of contact for internal and external communication, engaging with colleagues across all levels of the organisation, ensuring accurate information exchange, effective liaison and appropriate escalation of unresolved queries.

• Provide direction and support to operational and non-operational staff by creating, developing, reviewing and making recommendations for work flow processes, step by step guides and general information, including designing and delivering local training for key tasks and systems within the Area.

• Assist the Area Management Team with the coordination and development of the Area, Station and Watch Assurance Reports, Annual Objectives, and Performance Indicators ensuring that the required standards of NIFRS are maintained.

What you'll need for this role:

• Possess a Level 3 qualification in a relevant subject (e.g. business administration, IT). AND,
• Have at least one years' experience of working in a demanding office environment, carrying out a range of business support tasks. OR,
• Possess at least 5 GCSEs at Grade C or above, or equivalent, to include English and Maths. AND,
• Have at least three years' experience of working in a demanding office environment, carrying out a range of business support tasks. OR,
• Have at least five years' experience of working in a demanding office environment, carrying out a range of business support tasks.
• Effective planning, organisation, prioritising skills and attention to detail.
• Effective communication skills (both oral and written) and the ability to provide timely and accurate information.
• The ability to work individually or as a team member.
• Ability to work under pressure of multiple deadlines.
• Competent in the use of Microsoft applications.
• Possess a current UK/EU driving licence or have access to a form of transport that will permit the candidate to meet the requirements of the post in full.