Service Coordinator

Job Title: Service Coordinator
Location: Trowbridge

£28-32,000

My client is a catering equipment company offering maintenance and servicing
supporting restaurants, hotels, care home and food service related businesses. Due to continued growth, we are looking for an organised and proactive Service Coordinator to join their team.

The Role:

As a Service Coordinator, you will play a key role in ensuring the smooth delivery of their service operations. You will be responsible for scheduling engineers, managing service requests, and maintaining excellent communication with customers and internal teams.

Key Responsibilities:

• Coordinate and schedule service engineers for installations, maintenance, and repairs
• Act as the first point of contact for customer service enquiries
• Manage service calls from start to completion, ensuring timely resolution
• Liaise with engineers, suppliers, and customers to ensure efficient workflow
• Maintain accurate records of service activities and customer interactions
• Prioritise urgent jobs and handle reactive service requests effectively

Requirements:

• Previous experience in a coordination, scheduling, or customer service role
• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office and service management systems

What Is Offered:

• Competitive salary
• Supportive team environment
• Opportunities for career progression
• Ongoing training and development

How to Apply:

If you are a highly organised individual with a passion for delivering excellent service, we would love to hear from you. Please submit your CV and a brief cover letter outlining your experience.

Join us and help keep the hospitality industry running smoothly!