Service Coordinator - Holiday and Respite Services

Person in Charge - Holiday and Respite Services Ballinasloe (Shearwater Hotel)

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment

Overview

This is a front facing service role and includes working onsite with the Western region holiday service team supporting them to deliver services to our guests. The role is critical to the day to day operation of the holiday service which includes managing staff, guest experience, and hotel engagement.

The main purpose of this role is to support the day to day running of the IWA Holiday Service in the West of Ireland at its Ballinasloe location. The role will include day to day administration and management for the service as well supporting front line staff to deliver quality services to our guests. The role will include providing mentoring and coaching to staff to support guests to achieve maximum independence and community integration using a person centred approach. To manage, operate and deliver a person centred holiday & respite service in the West of Ireland, in line with the IWA standards for Holiday Services. The person will work with the staff team to deliver the IWA Holiday service and in home respite services to IWA guests.

Responsibilities

• Provide day to day support, management and supervision to the staff team operating within the service
• Support the implementation and monitoring of the Association's standards for Holiday Services
• Development and management of IWA Holiday Services in Hotel locations in the West of Ireland
• Management of an in home respite service in conjunction with other IWA services
• Conduct IWA identification of requirements forms, relevant risk assessments and medication support requirements with incoming guests to the holiday service
• Identify and develop opportunities in partnership with guests enabling them to increase their social participation while on holiday with IWA
• Liaise with appropriate HSE representatives
• Prepare appropriate and required reporting information for internal and external use
• Ensure that staff adhere to all IWA clinical protocols
• Develop and foster working relationships and communications with both statutory and voluntary agencies
• Ongoing management, monitoring and evaluation of the operation of the services
• Provide day to day support with personal care tasks to guests when they are attending IWA holiday services
• Accompany and support guests on day trips as required and provide personal care for service users while in attendance at services
• Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA's Safeguarding Policies and Procedures are adhered to
• Maintain working rosters and carry out day to day management and associated administration duties associated with IWA Services, ensuring accurate records are kept
• Mentor and support IWA staff in a way that facilitates team building and supports the development of staff to ensure the services meet the standards of the Association
• Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the delivery of IWA Services
• Support and mentor all Holiday Support staff in their day to day duties
• Avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community
• Effectively manage and maximise the utilisation of budgets
• Develop and implement pro active marketing strategy to promote holiday and respite services
• Perform such other duties as may be assigned from time to time by the CNM2

Person Specification

Training, Experience and Qualifications

• A degree or professional qualification at QQI Level 7/8, in one of the following disciplines: Applied Social Studies, Registered Nurse, Social Worker, Community Work, and/or General Management is essential
• A minimum of 5 years of people management experience is essential, including previous experience of working within disability sector or similar services
• A full drivers licence and use of your own car is essential

Knowledge and Skills

• The ability to make operational decisions and possess good problem solving skills is essential
• Excellent computer and administration skills (Microsoft Office & Database Management) are essential
• An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalised group is desirable
• Strong people management skills
• Strong time management and planning skills
• Experience of working with people with disabilities is desirable
• Leadership experience is essential
• Experience of quality systems and maintenance of same an advantage

Behaviours

• The ability to work as part of a team and on own initiative
• Person centred approach
• An ability to build strong relationships at all levels
• Strong customer service focus
• Be of good character
• High level of confidentiality
• Flexible approach to work

Competencies

• Planning and Organising
• Quality and Customer Focus
• Adaptability, Drive and Resilience
• Communicating and Influencing
• Leadership
• Innovation and Creativity

Remuneration & Benefits

• Salary between €48,625 to €58,838 (DOE)
• Excellent working conditions
• Training & development opportunities
• 25 days annual leave
• Defined Contribution Pension Scheme
• Employee Assistance Service

The closing date for applications is Thursday 7th May 2026.

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.