Service Co-Ordinator/Administrator

Service Co Ordinator/Administrator

Chadderton - OL9

Permanent Full Time

£25,930 Plus Excellent Package

Our client is a highly reputable and growing facilities management contractor who specialises in all-round facilities maintenance contracts. Due to expansion, they are currently looking to recruit a Service Administrator/Co ordinator in Chadderton.

To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales & maximizing engineer productivity.

Ensure the accurate recording of information on Alarm Master, the management of associated documentation, pricing guidelines & thresholds in line with Company procedures and key performance indicators.

Ensure compliance with associated statutory regulations.

Job Duties

• Receive and log on Alarm Master incoming service requests from clients via email. Also, PPM remedials
• Accept calls on client portals and issue ETA
• Ensure works are in scope & plan for correct prioritising by SLA & ensuring maximum productivity.
• Ensure that any unattended/unactioned jobs have been carried over
• Plan in client PPMs to ensure SLAs are met
• If jobs are being moved then Mercury should be updated to reflect this
• Escalation/chase e mails are dealt with
• Check "in progress"/"service incomplete" jobs to ensure no return visits or out of scope works have been missed
• Plan in returns & 2 man jobs (liaise with other planners across all disciplines)
• Ensure jobs that have or will breach the threshold are flagged to Compliance Supervisor to be actioned (for both in & out of scope works)
• Ensure PODs are recorded on the instruction to the engineer when allocating jobs where parts have been sent to site
• Providing holiday cover for other team Service Co ordinator / Call Planners.
• Organise and prioritise work to maximise efficiency and achieve deadlines.
• Communicate fluently and confidently with colleagues, customers and management.
• Ensure effective written and verbal communication of all critical operational issues where required.
• Work as part of a team to deliver excellent service to the Customer.
• Comply with any other reasonable management instruction or ad hoc duties.

The Person

• You will have previous experience within service administration role
• Ideally FM experience
• Strong excel skills
• You will be an excellent communicator

Package

• Salary £25,930
• Permanent Full Time
• Office based
• Monday - Friday
• 33 Days annual leave including bank holidays
• Pension
• Healthcare
• Genuine Progression