Service Co-Ordinator

Overview

Brook Street is recruiting for a Service Coordinator to help coordinate the day to day delivery of care services. The post holder will support the Registered Manager and ensure efficient staff deployment, accurate scheduling and safe, responsive, person centred support for clients.

Key Responsibilities

• Produce and maintain staff rotas across the Langley Mill and Burton services.
• Allocate care visits to ensure safe and effective service delivery.
• Optimise staff travel times and scheduling efficiency.
• Maximise staff utilisation whilst maintaining continuity of care.
• Reduce missed and late calls through effective rota management.
• Arrange emergency cover where required.
• Monitor service capacity and staffing availability.
• Allocate new care packages appropriately.
• Manage and amend daily rotas to meet operational requirements.

Call Monitoring

• Live monitor electronic call monitoring systems (Call Confirm live, One Plan).
• Reconcile electronic call records daily.
• Investigate missed calls.
• Investigate late calls.
• Ensure compliance with scheduled visit times.
• Resolve scheduling issues promptly.
• Escalate significant concerns to the Registered Manager.

Staff Support

• Act as the first point of contact for Care Assistants.
• Respond to day to day staff enquiries.
• Coordinate shift changes.
• Process annual leave requests.
• Record and monitor sickness absence.
• Coordinate Return to Work arrangements.
• Monitor staff availability.
• Support safeguarding processes where required.
• Conduct staff supervisions, appraisals and spot checks.
• Support staff well being and performance.

Client Support

• Act as the first point of contact for clients and their families.
• Resolve day to day service issues.
• Liaise with relatives and representatives.
• Arrange client service reviews.
• Update care schedules.
• Escalate concerns appropriately.
• Assist with the preparation and review of care plans.
• Complete care reviews.
• Participate in initial client assessments.

HR Support

• Conduct staff supervisions.
• Carry out annual appraisals.
• Complete probation reviews.
• Undertake competency observations.
• Carry out spot checks where required.
• Monitor staff compliance with mandatory requirements.
• Assist with recording and monitoring Key Performance Indicators (KPIs).

Administration

• Maintain accurate care records.
• Update electronic care management systems.
• Maintain existing client files and create new client records.
• Record incidents and accidents.
• Complete daily operational reports.
• Produce management reports when required.
• Manage the on call rota.
• Maintain the staff training matrix.
• Ensure documentation is accurate, confidential and up to date.

Professional Liaison

Develop positive working relationships with:

• Social Workers
• District Nurses
• Hospitals
• Families and Representatives
• Local Authority Commissioners
• Healthcare Professionals involved in client care

General Responsibilities

• Promote safe, effective and person centred care at all times.
• Ensure compliance with company policies and procedures.
• Maintain confidentiality and comply with GDPR requirements.
• Promote the values and reputation of Peak Home Assist.
• Work collaboratively with colleagues across both office locations.
• Support the Registered Manager with operational improvements.
• Undertake any other reasonable duties appropriate to the role.

Person Specification Essential

• Previous experience working within Health and Social Care.
• Excellent organisational and time management skills.
• Experience of scheduling or coordinating care services.
• Strong communication and interpersonal skills.
• Good IT skills and experience using electronic care management systems.
• Ability to work under pressure and prioritise workload effectively.
• Full UK Driving Licence and willingness to travel between Langley Mill and Burton.

Desirable

• Experience within domiciliary care.
• Knowledge of CQC standards.
• Experience using Call Confirm live/ One Plan or similar electronic monitoring systems.
• Level 3 Diploma in Health and Social Care (or willingness to work towards).
• Experience carrying out supervisions and spot checks.

Job Details

• Job Title: Service Coordinator
• Reports To: Registered Manager
• Hours: 40 hours per week
• Salary: £28,000 per annum
• Location: Langley Mill and Burton
• Annual Leave: 28 days per annum (inclusive of Bank Holidays)
• Note: This role will require on call coverage and to cover care calls where necessary.