Service Charge Officer

Service Charge Officer
King's Cross
Temporary
Full time
Are you an experienced Service Charge professional with a passion for resolving complex accounting issues? A leading Housing Association is seeking a Service Charge Officer specialising in project-based service charge accounting to join their team based in King's Cross.
THE ROLE
This role focuses on delivering a backlog of service charge accounts for large or complex schemes, ensuring accuracy, compliance, and resolution of any historical issues.

• Lead on service charge projects within the Places & Estates directorate
• Work through historic accounts issued under Section 20b to audit and delivery stage
• Collaborate with the Estate Operations Manager and wider teams to resolve queries
• Visit sites across London where necessary to support investigations and analysis
• Review and respond to resident complaints and queries regarding service charges
• Document decisions, actions taken, and lessons learnt throughout the process
• Present complex data and findings to stakeholders in a clear and actionable format

THE CANDIDATE
The ideal candidate will have solid experience in a similar service charge role within housing, particularly working on large, mixed-tenure schemes.

• Proven ability to analyse and reconcile complex service charge accounts
• Experience working with varying service charge regimes (variable)
• Strong understanding of leases, tenancy agreements, and relevant housing legislation
• Confident using advanced Excel and interpreting financial data
• Familiarity with the RICS Service Charge Code, ICAEW Tech 03/11, and Section 19 of the Landlord and Tenant Act (1985)

THE CONTRACT
Temporary - 6 months ongoing
Hybrid - 3 days per week in the office (Mondays mandatory
The pay rate for the role is £28.00 per hour LTD company rate. The PAYE equivalent is £23.87 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role, please apply directly or email or call and ask for Beth to discuss the role further