Service Centre Manager(Depot Manager)

Service Centre Manager London Permanent

Salary: £46,773 - £65,000

Hours: 40 hours

Benefits and perks:

• Impressive holiday allowance that rises with your years of service
• Additional day off for your birthday
• Death in Service allowance
• Enhanced Maternity and Paternity leave
• Complimentary day of annual leave for family moments
• Access to a health and wellness program
• Discounts and rewards through 'Medicash Perks at Work'
• Ride to work scheme
• Interest-free season ticket loans after one year of service

CitySprint aims to become the UK's leading courier services provider, currently dominating the same-day service market.

We invest in our people, our services, and our customer experience to be more intuitive, capable, and responsive than ever before.

We are seeking a top-notch Operations Coordinator to help us grow and improve daily.

This is where YOU come in!

CitySprint has an exciting opportunity for a Service Centre Manager in London.

You will manage all operational functions within the Service Centre, fostering a 'Best in Business' culture. Your role involves developing colleagues, achieving strategic objectives, driving revenue and profit growth, meeting SLAs, ensuring client retention, and enhancing operational efficiencies and colleague development aligned with EBITDA targets.

A successful Service Centre Manager will optimize all operational aspects, support the Regional Manager in delivering operational excellence through budget management, efficiency improvements, new business implementation, and customer retention, establishing a 'Partner of Choice' reputation. You will also support and develop in-house colleagues to ensure the overall success of the Service Centre.

The main responsibilities include:

• Manage and exceed financial targets (revenue, profit, EBITDA) through budget review and monitoring.
• Review operational stats to identify efficiencies and productivity improvements.
• Collaborate with Regional Managers and internal partners on new business opportunities and sector development.
• Identify stakeholders and deliver cross-functional optimisation.
• Mentor peers to develop a strong, passionate, and successful team through performance management and communication.
• Manage operational requirements during peak periods to minimize disruption.
• Oversee attendance, performance, and conduct in line with policies, taking action when necessary.
• Recruit and build a motivated team capable of delivering results.

The ideal candidate will demonstrate:

• Proficiency in creating, analysing, and disseminating operational reports, and achieving business targets.
• Objective troubleshooting and solution pursuit when issues occur.
• Ability to reprioritize tasks in a busy, time-sensitive environment.
• Success in managing and exceeding budget targets.
• Experience in team management, mentoring, and development.
• Knowledge of in-house systems like CityTrak, X-Despatch 3, Salesforce.
• Proficiency in Microsoft Office suite.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional offers are subject to a satisfactory DBS check.

If this Service Centre Manager role sounds like you, we want to hear from you!