Service Assurance Manager

Service Assurance Manager

£575 per day Inside IR35 2 days per week onsite in Cambridge

One of worlds most recognised technology businesses are looking for an experienced Service Assurance Manager to govern and evolve their Service Assurance processes. This is a key role within the Value Delivery Office, focused on ensuring new or changing services are designed, assured and transitioned effectively into live operation.

You will lead service governance activities, support project delivery teams, and define readiness criteria that align with high operational standards. The work spans process design, assurance board leadership, continual improvement, and hands-on support for service introduction.

Key responsibilities include:

• Leading the design and governance of service assurance and transition processes
• Maintaining assurance criteria, process documentation and training materials
• Chairing the weekly Service Assurance Board and running drop-in sessions
• Supporting project managers and delivery teams with transition planning
• Ensuring services meet production readiness standards
• Advising on Early Life Support and embedding continual improvement practices
• Analysing process performance and driving improvements

The ideal profile:

• 10+ years in ITSM with a strong focus on service transition, governance or assurance
• Proven success leading ITSM practices in complex or large-scale environments
• Familiar with IT infrastructure, applications, and the service development lifecycle
• ITIL 4 Managing Professional or Strategic Leader certification preferred
• Strong communicator with excellent problem-solving and stakeholder management skills

This is a six-month contract offering a day rate of £575. Two days per week in Cambridge are required.