Service Architect - DV Cleared

Overview

We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect, you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers.

Responsibilities

• Lead the design of services for projects of varying complexity and value.
• Develop end-to-end service designs aligned to customer needs.
• Define SLAs, KPIs, pricing models, and underpinning contracts.
• Carry out impact assessments and design future operating models.
• Produce service documentation and operational support requirements.
• Identify and manage service-related risks, exclusions, and constraints.
• Specify early life support requirements and ensure smooth transitions.
• Contribute to process and tooling design and integration.
• Provide oversight and guidance to staff implementing service artefacts.
• Influence solution design to maximise service stability and efficiency.

Skills and Experience

• Strong knowledge of service management concepts and supply chains.
• Proven experience in operating model design for major IT systems.
• Ability to create clear, concise technical service documentation.
• Confident leading teams and engaging with senior stakeholders.
• Qualified in ITIL, ISO20000 or IT4IT (or equivalent).

Apply

To apply for the Service Architect 31646 role, please send your CV by pressing the apply button.