Service & Experience Lead

Unique Voice is a nationally accredited social enterprise delivering creative programmes that support children and young people to navigate challenges, build resilience and create positive change.

We are seeking an experienced, values-led Service & Experience Lead to join our Senior Leadership Team and play a central role in shaping, delivering and evolving our creative programmes for children and young people.

This role combines operational leadership, people management and strategic development, ensuring programmes are delivered safely, compassionately and to a high standard. You will lead and support our operations and services team, oversee project delivery and budgets, work closely with commissioners and partners, and use evaluation and learning to continually improve impact. Safeguarding and trauma-informed practice sit at the heart of this role, and you will act as Designated Safeguarding Lead (training provided).

We are looking for someone who brings structure with empathy, thrives in a creative and community-facing environment, and is motivated by social change.

Essential Experience and Skills:

• Experience leading or coordinating projects and services with direct impact on children, young people and/or communities.
• Strong operational and people-management skills, with a compassionate, inclusive leadership style.
• Confidence working at a senior level, contributing to strategic thinking and organisational development.
• A clear understanding of safeguarding responsibilities and a commitment to creating safe, trauma-informed environments.
• Experience using evaluation, feedback and learning to drive improvement and evidence impact.
• Strong organisational and communication skills, with the ability to manage complexity and multiple priorities.
• A genuine commitment to social change and strong alignment with Unique Voice's values and creative, community-focused approach.

Why Work for Unique Voice?

At Unique Voice, you'll be part of a creative, compassionate organisation where people and purpose come first. We believe in supporting our team as much as the communities we work with, offering a collaborative and inclusive environment where ideas are welcomed and impact is valued. This is an opportunity to lead meaningful work with children and young people and grow alongside a passionate team committed to creativity, safety and real social change.

Full role overview, application guidance and details of the recruitment process are available via our website.

CLOSING DATE: 28th February 2026

Please note, if we receive sufficient applications prior to the closing date, we may close the application process early.