Service & Capability Design Lead

Service & Capability Design Lead. 2
Community & Neighbourhood Health Discovery
Outside IR35 - Rate negotiable
8 weeks (initially) - starting w/c 9th March
South East - Hybrid 3 days per week onsite

The roles
Leads the design-led elements of the discovery, translating user insight into clear, structured capability views to support neighbourhood health delivery.

What you'll do:
- Leads the user-informed capability view, covering as-is capabilities and future needs
- Grounds capability models in user research across Community Trusts, PCNs, GPs, and partners
- Articulates capability gaps in a way that supports prioritisation and feasibility discussions
- Contributes to high-level requirements and early thinking on pilots and phased delivery

What we're looking for:
- Strong service or capability design experience in health or complex public services
- Worked in ambiguous environments without a predefined target operating or technology model
- Proven experience facilitating multi-stakeholder workshops, interviews, and discovery activity
- Able to express complex systems, dependencies, and trade-offs clearly for senior, non-technical audiences
- Experience working alongside clinical and frontline teams, translating practice into design insight
- Familiarity with neighbourhood health, integrated care, or community-based service models (desirable)

To be considered for these roles working via our consultancy Morson Praxis, apply with you latest CV.