Service Advisor/Receptionist - Family Run Dealer

Location: Southbourne, Dorset Salary: £30,000 per year Job Type: Full-time, Permanent Hours: Monday - Friday, 8:15am - 5:15pm

We are a leading independent garage and MOT centre in Southbourne with a reputation for quality and reliability. As we continue to grow, we're looking for a professional Service Advisor / Receptionist to lead our front-of-house and keep our workshop running like clockwork.

You'll be the face of our business, acting as the vital link between our customers and our technicians. Your goal is to ensure every customer receives a 5-star experience while maintaining an efficient workshop flow.

Key Responsibilities:

• Customer Care: Greet customers, manage bookings, and provide clear progress updates.
• Workflow Management: Create electronic job cards, coordinate with technicians, and manage job allocations.
• Administration: Handle quotes, invoicing, parts ordering, and payment processing.
• Front-of-House: Ensure the reception area is welcoming and professional.

• Industry Experience: Proven background as a Service Advisor or Receptionist within an automotive/garage environment.
• Tech Savvy: Comfortable using motor trade management systems and handling digital job cards.
• Communication: Ability to explain technical repairs to customers in a clear, friendly way.
• Organisation: A multitasker who can stay calm and efficient during busy morning drop-offs.
• Knowledge: A solid understanding of vehicle servicing and MOT processes.

• Salary: Competitive £30,000 per annum.
• Time Off: 22 days holiday + Bank Holidays.
• Perks: Company pension & employee discounts on vehicle aftersales.
• Growth: Ongoing training and a supportive, friendly team environment.

Ready to take the next step in your automotive career with a reputable local independent? Click apply to send us your CV.