Service Advisor VAG Accreditation 38K OTE

Service Advisor Pay & Benefits

• Salary: £26,000 - £30,000 basic per annum + generous commission structure (Realistic OTE £32,000 - £38,000+)
• Hours: 42.5 hours per week Monday to Friday, 8:00 AM - 5:30 PM (1-hour unpaid lunch break) - No Sunday working!
• Perks: Competitive annual holiday allowance, company pension scheme, exclusive staff discounts on new & used cars for you and your family, discounted parts and servicing, free secure on-site parking.
• Training & Development: Fully funded manufacturer-accredited Service Advisor training pathways, progressive career growth within an expanding dealer group.
• Workload: Front-of-house customer reception, booking in vehicles, customer consultation, vehicle repair updates, liaising with workshop technicians, upselling additional products/services, and managing repair progress.

About Us

We are a premier, family-owned, and rapidly growing multi-site franchised main dealer operating in the Ashford area. Known for our progressive dealer culture, exceptional employee development, and customer-first focus, we represent top internationally recognized brands across Kent and Sussex. We pride ourselves on delivering 5-star customer experiences within a supportive, friendly, and zero-corporate-pressure environment.

Role Overview

Seeking a customer-focused, organized Automotive Service Advisor / Customer Service Specialist to join our busy main dealer workshop team. You will act as the face of our dealership, welcoming customers, managing vehicle service and repair check-ins, delivering clear repair updates, and using your sales skill to recommend value-add products and maintenance solutions that suit customer needs.

Requirements

• Experience: Previous hands-on experience as an Automotive Service Advisor within a dealership or workshop environment.
• Customer Skills: Fantastic interpersonal and relationship-building skills, with a friendly, thorough, and influential communication style.
• Sales Ability: Proven track record or natural buzz for sales, upselling service plans, maintenance items, and aftersales accessories.
• Leadership Potential: Team leading or supervisory experience is highly advantageous but not essential.
• Driving Licence: Full UK driving licence.

Location & Commute

• Base: Ashford, Kent (Free secure on-site parking).
• Road Links: Strategic position situated moments from Junctions 10 & 10A off the M20 and directly connected via the A2042 / A2070.
• Public Transport: Approximately 5 minutes from Ashford International mainline station with convenient regional bus access.
• Commutable From: Folkestone, Maidstone, Canterbury, Sittingbourne, Tenterden, and Hythe.