Service Advisor New Crewe, England, United Kingdom

Service Advisor - Crewe BMW/MINI

Lookers Crewe BMW is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team under Service Manager Chris.

Location: Crewe - working 42 hours per week, Monday-Friday 8:00 AM to 5:30 PM. Salary: £29,000 per annum plus bonus up to £6,000.

Key Responsibilities

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts or accessories.
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
• Manage a high volume of customers daily, including telephone calls and online booking queries.
• Inform customers of turnaround times and ensure effective communication while a customer's car is in the workshop.
• Maintain accurate customer records and update systems when bookings are made.

Qualifications and Requirements

You must have abundant energy, a warm personality, and a genuine passion for delivering a first class customer experience. Excellent communication skills and the ability to build rapport easily while explaining technical information clearly are essential. Previous experience using Kerridge/ADP and knowledge of other essential dealer systems are an advantage. You should have worked in a similar automotive aftersales role and be a team player capable of working independently.

Benefits

• Competitive salary and structured pay scales with progression opportunities.
• Generous annual leave increasing with length of service.
• Enhanced family leave: 6 months' full pay for maternity and adoption leave, 2 weeks' full pay for paternity leave.
• Discounted technology purchases via Techscheme.
• Eyecare vouchers.
• 24/7 GP access with Smart Health.
• Dental insurance.
• Optional critical illness cover.
• Financial wellbeing tools such as MyView PayNow and free will writing services.
• Flexible life assurance and partner life assurance.
• Gym membership discounts and travel insurance.
• Home and technology vouchers.
• YouCard plus a wide range of exclusive retail and lifestyle discounts.

Equal Opportunity Statement

Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment free from discrimination, inclusive, and empowering our people to bring their whole selves to work.