Service Advisor 38K OTE

Service Advisor

Are you an enthusiastic, highly organized professional passionate about delivering top-tier customer care? Join a leading automotive group at their busy dual-brand showrooms in Ashford, where you will enjoy full accredited training, a high-energy team environment, and clear paths to advance your career.

About UsOur client is a well-established and highly respected regional dealership group dedicated to delivering outstanding service to their local community. At their modern Ashford location, they combine traditional customer care values with cutting-edge vehicle technology across two growing automotive brands. Joining this team means stepping into a supportive, collaborative environment that actively invests in your professional growth through comprehensive, manufacturer-accredited training programs alongside daily sales and service operations.

What is in it for you:Salary: £30,000 - £32,000 basic salary + OTE up to £38,000

Hours: 8:00am - 6:00pm Monday to Friday; 8:00am - 1:00pm Saturdays on a rota basis (1 in 3)

Perks: Full accredited training program leading to certified status, clear career progression routes, structured team support, and comprehensive company benefits.

What you will be doing:

• Customer Care & Communication: Liaise with customers regarding outstanding work and service plans, provide ongoing updates while their vehicle is on-site, and process payments for servicing and repairs.
• Database & Administration: Accurately log all customer appointments, reservations, and MOTs into the central database, build customer records, and complete detailed job cards.
• Operational Support: Manage and control the allocation of courtesy cars, resolve customer complaints quickly and effectively, and collaborate with the Sales Department to promote new and used vehicle opportunities.
• Role Requirements: Full UK Driving License required. Strong communication and organizational skills with a customer-first mindset. Previous motor industry or retail experience is advantageous, but not essential-full training is provided!

Commutable Locations: This role is based in Ashford, making it an easy commute from Maidstone, Folkestone, Canterbury, and Tenterden.