Service Advisor

Recharged Automotive is a fast growing specialist garage focused on Mercedes, BMW, Audi and VW Group vehicles in Worcester.

We are known for our high standards, attention to detail, honest approach and excellent customer service. With a busy diary, specialist diagnostics and a strong reputation, we are looking for the right person to join our Front of House team and help us continue to raise the bar.

We are looking for a polished, highly organised and customer focusedFront of House Service Advisorto help deliver an excellent customer experience and keep our busy workshop running smoothly.

This is a key role within the business and one that requires a strong balance ofcustomer service, communication, sales ability, organisation and accuracy. You will be one of the first points of contact for our customers, helping to create a professional first impression, manage communication clearly and confidently, convert enquiries into bookings, identify sales opportunities and ensure every job is handled properly from start to finish.

This is a very busy and fast paced role, so we are looking for someone who isnaturally motivated, highly organised and able to stay on top of multiple tasksthroughout the day. You must be proactive, task driven and able to take ownership of your workload to help ensure daily requirements are consistently met.

This role also demands avery high level of accuracy and attention to detail. Estimates, job cards, invoices, bookings, parts ordering and customer communication must be handled carefully and correctly, with a strong focus on getting things right first time.

You will also need to be a fast learner, able to quickly pick up our systems, technical processes and vehicle related information so you can communicate confidently with customers and support the smooth running of the workshop.

A big part of this role is also communication and sales. You must be comfortable speaking with customers in person, over the phone and by email, explaining things clearly, building trust, managing expectations and confidently converting opportunities into bookings and approved work.

• Welcoming customers professionally and creating a strong first impression
• Handling incoming calls with confidence, warmth and professionalism
• Responding to customer enquiries by phone, email and in person
• Explaining technical information in a clear and simple way
• Converting enquiries and web leads into confirmed bookings
• Identifying and selling additional recommended work where appropriate
• Keeping customers updated throughout the day and managing expectations well
• Producing accurate estimates, job cards and invoices
• Using Garage Hive to manage bookings, workflow and job progress
• Ordering parts and monitoring delivery times
• Pre-picking parts for upcoming work and keeping technicians briefed
• Staying on top of daily tasks and helping ensure the front desk and workshop run efficiently every day

• Strong communication skills in person, on the phone and by email
• A confident, polished and professional phone manner
• A professional and well presented approach
• Strong sales ability and confidence converting opportunities
• The ability to build trust and communicate clearly with customers
• Excellent attention to detail
• A very high standard of accuracy in all work
• The ability to follow process accurately and consistently
• Strong organisation skills in a busy environment
• A proactive and task driven mindset
• The ability to prioritise and stay on top of daily requirements
• Good written English and grammar
• Confidence using systems and learning new software quickly
• The ability to pick up technical processes and information quickly

Technical or automotive knowledge is a bonus, but not essential.We can help teach that. The right attitude, professionalism, communication skills, sales ability, accuracy, attention to detail and willingness to learn are more important.

• Salary depending on experience
• Monday to Friday working only
• Christmas shutdown
• Free Friday lunch & Quarterly team building events
• Retail discounts across major high street brands
• Ongoing training and development
• Supportive team culture with high standards, open communication and shared wins

Take a look at our 5 star Google reviews and social media to get a feel for who we are and what we are about.

Recharged Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Company events
• Company pension
• Discounted or free food
• Free parking

Ability to commute/relocate: Worcester WR3 7JW: reliably commute or plan to relocate before starting work (required)

Job Types: Full-time, Permanent