Service Advisor

Service Advisor

£31,000 - £32,000 Basic Salary £38,000 OTE + Uncapped

Permanent Full Time

Monday to Friday: 8:00am - 6:00pm
1 in 3 Saturdays: 8:30am - 12:30pm

Our client, a busy main dealership, is looking for an experienced Service Advisor to join their established Aftersales team.

The department currently has two Service Advisors and is looking to appoint a third. With the team handling approximately 20-22 customers per day, this is an excellent opportunity for an experienced Service Advisor who is comfortable working in a fast-paced dealership environment.

Duties & Responsibilities

• Welcoming customers and providing a professional and efficient service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Providing customers with regular updates on the progress of their vehicle.
• Identifying additional work and discussing repair requirements with customers.
• Preparing and explaining invoices to customers.
• Maximising customer satisfaction and encouraging repeat business.
• Ensuring all relevant systems and customer records are kept accurately updated.

Your Background & Skills

• Previous Service Advisor experience within a main dealership is essential.
• Experience working within a busy Aftersales environment.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confident discussing technical information and additional repair work with customers.
• Kerridge RTC experience is preferred.
• ServiceDoc experience is advantageous.
• Ability to work effectively under pressure and manage multiple customers simultaneously.
• Professional, customer-focused and commercially aware approach.

What's on Offer?

• £31,000 - £32,000 Basic Salary
• £38,000 OTE + uncapped earning potential
• Monday to Friday, 8:00am - 6:00pm
• 1 in 3 Saturday mornings, 8:30am - 12:30pm
• Potential for revised, shorter working hours in the future.
• Join an established team with a strong customer base.
• Opportunity to become the third Service Advisor within the department.