Service Advisor

We are currently recruiting for the position of Service Advisor in Wigan on behalf of a leading motor retail group.

This is a full-time, permanent role offering a competitive salary and excellent career development opportunities within a renowned automotive business.

Benefits of a Service Advisor

• Basic salary of approximately £30,000 per annum, with potential earnings up to £38,500 including bonuses
• Up to 34 days' paid holiday annually
• Performance-based bonus schemes
• Employee discount schemes on products and services
• Recognition awards such as Employee of the Month
• Confidential health and wellbeing programmes
• Ongoing training and professional development
• Supportive, customer-focused working environment

Duties of a Service Advisor

• Greet customers warmly and ensure they feel valued and confident in our services
• Clearly communicate available services, repairs, and supplementary products
• Promote upselling of additional services, warranties, accessories, and loyalty programmes
• Record customer vehicle details and service requirements accurately, obtaining necessary authorisations
• Follow up with customers post-service to ensure satisfaction and encourage repeat business
• Manage service and parts sales, including warranty policies and promotional offers
• Maintain a professional, clean, and well organised reception area
• Liaise effectively with workshop staff to facilitate smooth scheduling and vehicle flow
• Oversee accurate invoicing and cost documentation
• Handle administrative tasks related to bookings, paperwork, and customer records
• Resolve customer issues promptly and courteously, maintaining high standards of service

Requirements of a Service Advisor

• Excellent verbal and written communication skills for effective customer and team engagement
• Strong organisational skills and meticulous attention to detail
• Customer-centric approach with a professional and friendly demeanor
• Prior experience as a Service Advisor or in an automotive customer service role is preferred
• Technical knowledge of vehicle servicing, repairs, and warranty procedures is advantageous
• Ability to process payments accurately and efficiently
• Familiarity with computerised recording systems and reporting tools
• Knowledge of warranty procedures, vehicle legislation, and trade practices is desirable

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).