Service Advisor

SERVICE ADVISOR

Monday - Friday 8:00am - 6:00pm

1 in 2 Saturday mornings

We're recruiting for an experienced Service Advisor to join an established automotive dealership.

This is a great opportunity for a customer-focused automotive professional looking to join a busy aftersales department with a strong team environment and long-term career prospects.

The Role

You'll be responsible for managing customers throughout the service and repair process, from booking vehicles into the workshop through to collection.

Your responsibilities will include:

• Booking customers and vehicles into the workshop
• Preparing job cards and repair orders
• Discussing vehicle requirements and repair work with customers
• Providing estimates and keeping customers updated
• Liaising closely with Technicians and the Workshop Controller
• Identifying additional work and upselling where appropriate
• Managing customer expectations
• Handling queries and resolving issues professionally
• Ensuring vehicles are completed and ready for collection
• Delivering a consistently high level of customer service

What We're Looking For

• Previous Service Advisor / Aftersales experience
• Strong automotive knowledge
• Excellent communication and customer service skills
• Confident dealing with customers face-to-face and over the phone
• Strong organisation and attention to detail
• Ability to work effectively in a busy workshop environment
• Professional, positive and commercially aware approach

The Package

• Monday - Friday, 8:00am - 6:00pm
• 1 in 2 Saturday mornings
• Established dealership
• Professional working environment
• Long-term career opportunity
• Competitive salary and earning potential