Service Advisor

We have a fantastic opportunity for a talentedService Advisor to join the Aftersales team at our Lloyd Skodaretailerbased in Carlisle.
Salary: £24,000 - £26,000 Basic Salary DOE, OTE £30,000
Hours: Monday - Friday 08:30 - 17:30
Role responsibilities:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Must hold a full UK driving license.

Company Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

25 days of annual leave a year, and 8 bank holidays.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.

Great experience in getting my new car with Lloyd Volvo Carlisle. I have used them previously for servicing on my other Volvo cars. I e

Great experience in getting my new car with Lloyd Volvo Carlisle. I have used them previously for servicing on my other Volvo cars. I e

First class from start to finish, can't fault anything or anyone. Craig Trainor, the salesperson, made it a relaxing and pleasurable ca

First class from start to finish, can't fault anything or anyone. Craig Trainor, the salesperson, made it a relaxing and pleasurable ca

Recently purchased a Geely EX5 Max from the amazing Natalie! She was a pleasure to deal with from start to finish, so professional and

Recently purchased a Geely EX5 Max from the amazing Natalie! She was a pleasure to deal with from start to finish, so professional and

What can I say? The service received from Tom Woodhouse was amazing from the start. I saw the MINI Cooper S for sale at Lloyd South Lak

What can I say? The service received from Tom Woodhouse was amazing from the start. I saw the MINI Cooper S for sale at Lloyd South Lak

Great service throughout and the car is superb!

West Cumbria Kia - October, 2025

I never normally leave reviews, but can I say a big thanks to the guy in the parts department - apologies, I didn't catch your name. I

I never normally leave reviews, but can I say a big thanks to the guy in the parts department - apologies, I didn't catch your name. I

I've been a loyal customer at Lloyd BMW Carlisle for the past five years, and their service never disappoints. The sales team made the

I've been a loyal customer at Lloyd BMW Carlisle for the past five years, and their service never disappoints. The sales team made the

Absolutely phenomenal customer service from Ryan Ferguson! We honestly couldn't have asked for a better experience purchasing our