Service Advisor

Service Advisor

An excellent opportunity has arisen for a Service Advisor to join the Mervyn Stewart Aftersales Teamin ourbusy dealership in Boucher . We require very personable, enthusiastic and welcoming individuals who thrive on delivering great customer service to all our customers.

This is a great opportunity to not only be part ofthe excellent Mervyn Stewart brandbut also be part of our ever-growing business.

In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Aftersales experience.

Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.

About the role

Main Duties

The role will involve face to face and telephone contact with our customers, with the overall aim of providing the very best incustomer service.

This is a very busy role requiring team work, excellent inter departmental and good all round communication skills, as well as behaving in a professional manner.

The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised and have good time management skills.

Upselling EVHC, Service plans etc. is also incorporated into the role so a good knowledge of these will be required.

Managing the customer database and proactively engaging with customers

Taking part in social media videos and main ownership of this

About you:

The right candidate has a:

• Passion for our brand and the highest level of customer service

• Previous experience in a similar role within a franchised car dealership required

• Experience with One-Link, being fleet aware and Motability Accredited desirable but not essential

• Full, valid UK driving licence

• IT literacy as essential

• Verbal and written communication skills of a high standard

• Ability and willingness to expand the department social media presence

• Pro-actively manage customer database

• Ability to multi-task with good time-management skills important

The successful candidate can expect:

• Hard work, loyalty and achievements are recognised by anexcellent industry competitive salary (based on experience)

• Bonus earning opportunities

• Company Pension Scheme

• 30 days holiday inc. stats increasing with long service

• Manufacturer training and development programme

• Permanent, full-time employment

• Health, Wellbeing and Discount Shopping Membership

• Employee discounts

• Long service recognition

• Staff celebration events

• Company awards

• Company culture of recognition and inclusion

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.

Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.

About the company

Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.

Required Criteria

• Excellent team player and interpersonal communication skills
• IT experience essential
• Previous experience within a Franchised Dealership in a similar position
• Ability to multi-task while keeping a positive attitude both to your work and our customers
• Full and valid UK drivers licence
• Management of the customer database and proactively engaging with customers

Desired Criteria

• Relevant franchise experience an advantage
• Good organisational and time management skills
• Experience with One-Link, being fleet aware and Motability Accredited
• Ability and willingness to expand the department social media presence

Skills you'll need

• Customer Service
• Establishing Rapport With Clients
• Telephone handling
• Time Management/Organisational skills
• Upselling
• Exceeding Customer Expectations
• Communication
• Keeping People Informed
• Teamworking