Service Advisor

We are seeking an experienced Service Advisor to join our Newcastle Depot. You will provide a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with the manufacturer's guidelines and recommendations.

You will work closely with the workshop, parts, and sales team.

Salary: Dependent on experience

Shift Pattern: Monday - Friday 08.00 - 17:00, alternate Saturdays 07.30 - 12.00

It is key that you have the following:

Experience of working in a similar environment with excellent customer skills
Good experience of a service industry dealing with customers via various methods
A passion for delivering exceptional customer service
Knowledge of working with databases
Excellent time management, organisational and IT skills
Strong communication and influencing skills
Good levels of numeracy and literacy
Attention to detail and accuracy is paramount
Experience of working with multiple teams
Driving licence is desirable
Technical background desirable

Benefits

DOE and overtime rates for extra hours worked
22 days plus bank holidays
Company health cash plan (after qualifying period) - support with everyday healthcare costs eg optician, dentist, physio etc
Cycle to work scheme
Pension Scheme
Employee Assistance Programme - access 24/7 to health and well-being support
Training and development opportunities in-house and manufacturer's ensuring you keep up with innovations and industry developments

About Us

Thompsons are the largest privately owned Renault Truck dealership in the UK with 7 depots spanning the East of England supplying the full range of new Renault and Isuzu trucks, pre-owned trucks, trailers, and vans. We have a reputation for providing top-quality service and we're trusted to build quality fleets and keep them moving. Building long-standing customer relationships will always be a priority across our 7 depots in Hull, Grimsby, Boston, Sheffield, Rainton, Teesside, and Tyneside.

We are an ambitious and successful company determined by the skills, reliability, and loyalty of our people. We are always on the lookout for more talented individuals and go the extra mile for our employees.

Job Types: Full-time, Permanent

Experience:
service advisor: 2 years (preferred)

Work Location: In person