Service Advisor

We have a fantastic opportunity for a talentedService Advisor to join the Aftersales team at our Lloyd Jaguar Land Roverretailerbased in Stockton.

Salary: Competitive
Hours: 45hours per week, Monday - Friday, 08:00 - 18:00

Role responsibilities:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Must hold a full UK driving license.

Company Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

25 days of annual leave a year, and 8 bank holidays.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.

I want to give a special mention to Caylee Howe, one of your Sales Executives. From the moment we made first contact with Lloyd Motor G

I want to give a special mention to Caylee Howe, one of your Sales Executives. From the moment we made first contact with Lloyd Motor G Read more Colm Kane & Gaynor Oakes Newcastle Land Rover - October, 2025

The staff are so friendly and always willing to help. Exceptional service, as always!

Houghton-le-Spring Land Rover - March, 2026

Stuart was brilliant, kept me up to date with the process and a smooth handover. Thank you.

West Cumbria Kia - January, 2026

Excellent knowledgeable staff who are willing to go the extra mile when looking after your vehicle.

Recently completed the purchase of a used Škoda - my 4th from the marque! Salesman Ryan Ferguson was professional throughout from my in

Recently completed the purchase of a used Škoda - my 4th from the marque! Salesman Ryan Ferguson was professional throughout from my in Read more Iain Atkinson Carlisle Skoda - October, 2025

Fantastic-a really refreshing experience for my wife and me. Our salesman, Casper, is very knowledgeable and a credit to Lloyd Colne BM

Fantastic-a really refreshing experience for my wife and me. Our salesman, Casper, is very knowledgeable and a credit to Lloyd Colne BM Read more Philip Butterworth Colne BMW - March, 2026

From viewing available cars, test driving, negotiation, purchase, completing paperwork and delivery took 5 days! Excellent service and

From viewing available cars, test driving, negotiation, purchase, completing paperwork and delivery took 5 days! Excellent service and Read more Ross Leventhal Ripon Land Rover - January, 2026

After lengthy research, reading numerous reviews, my first choice was a Kia EV3, and Lloyd certainly confirmed my choice. Their initial